Sahlberg stated, “There’s no word for accountability in Finnish. … Accountability is something that is left when responsibility has been subtracted.”
I understand responsibility as internalized and roles or tasks are conscientiously attended to and accountability is external and forced into place leading to feelings oppressed or alienated. Responsibility is personal or professional competency gained through maturity in a role. Accountability is personal or professional incompetency and immaturity which can potentially be a result of change or newness in a role. Responsibility emerges in an organization when there is trust and a belief people can grow into and learn their roles. People become responsible because they are supported and cared for while they learn. A collaborative, compassionate culture emerges and subsequently a new structure for relationships to exist emerges.